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General conditions of travel

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs, and in most cases limits, the liability of carriers for death or personal injury. In respect of loss of or damage to baggage, the Warsaw Convention or the Montreal Convention may be applicable. See also the notice headed "Conditions of Contract", "Advice to International Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations" available upon request from the airline. Where this coupon is issued for transportation or services other than air travel, specific terms and conditions may apply. These terms and conditions may be included in the ticket set or may be obtained from the issuing company or agent. The Carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier's tariffs, rules or regulations. When you book with Club Caribbee, you agree to the Terms and Conditions stated here. Please ensure that you read them. If you do not understand the Terms and Conditions stated here, please speak to Club Caribbee or an Airline representative. 


Each passenger (excluding infants without seats) is allowed checked baggage up to but not exceeding 23kg in total per person for economy seating and 2 x 23kg in total per person for Premium Economy*. Please note that any one piece of checked baggage cannot exceed 23kg. You may also carry onboard one standard article with a maximum weight of 5kg (11lbs) and with maximum dimensions of 23cm x 41cm x 51cm (9"x 16" x 20") and one personal or business article such as a purse, laptop or briefcase, etc. Any items exceeding these limits will be subject to applicable excess baggage charges. The airline does not check baggage to other carriers in all cases, nor do they accept baggage from every other carrier. You may need to collect all baggage upon arrival at your connecting point and re-check it as required. Medication, perishables, valuables, jewelry, business documents, samples, money, securities, negotiable papers, electronic equipment, cameras, and fragile articles must be packed in your carry-on baggage, as the airline will not be responsible for their loss, damage, or delay. The airline does not accept baggage claims for damage due to normal wear and tear (missing or damaged straps, scratches, nicks, wheels, locks, zipper damage, scuffs, dents, soiling etc) or manufacturer's defects. In the event of loss, damage, or delay of a piece of checked luggage it is important that the airline’s representative is contacted upon arrival at the airport in order to complete a Property Irregularity Report (PIR). A complaint must be made in writing to the carrier forthwith after discovery of damage or delay and, at the latest, within 7 days of arrival. In the case of a baggage delay, the complaint must be made in writing within 21 days from the date the baggage was returned or delivered to the passenger. The airline’s liability for loss, damage or delay to your baggage is limited by the Warsaw Convention or the Montreal Convention. Special rules may apply to fragile, valuable or perishable articles. Therefore, you may not be able to recover from the airline the full value of your bags and their contents if they are lost or damaged.
*Predominantly applies to BA and Virgin Atlantic.

Cancellation, changes and refunds

If you choose to cancel your flight, cancellation fees will apply, these have been advised to you on the documentation you received at the time of booking or via our website. If you choose to change the dates of your booking, whether in the UK or abroad, fees will apply for making the change and further fees may apply if the original class of booking is not available at the time of the change. Some carriers restrict changes to the same class as originally booked, where the class is not available, the change cannot be made and a new ticket has to be purchased, should your travel exceed 365 days you will have to purchase a new ticket. If applicable refunds will be made to the person paying for the flight, in the case where more than one person makes a payment, it will be agreed who the payee is and to whom the refund should be made. Where the original payment is made on a card, the refund will be made to the same card, otherwise refunds are only made by cheque. Refunds can take from 6 weeks to 6 months, and in some cases longer. You will be advised of when we expect the refund and when it is likely that you will be refunded. We cannot guarantee the timeliness of refunds and only give you a guide as to the time it may take, ultimately the airline dictates when refunds are received. Unfortunately card charges cannot be refunded.

Dangerous articles in baggage

Dangerous Goods are articles or substances that are capable of posing a risk to health, safety, property, or the environment when they are transported. Passengers are not permitted to transport dangerous goods on board an aircraft in their carry-on or checked baggage.

Schedules & flight delays

The Airline reserves the right to substitute alternate carriers, aircraft types, and may add or exclude en route stops at their discretion without notice. Schedules are subject to change without notice. The airline is not responsible for passengers making connections. Passengers are responsible for verifying their flight departure times 24 hours prior. The airline does not offer compensation for inconvenience or loss of personal/business time caused by schedule changes or flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.

Advanced seating (as may be applicable)

Emergency seating is restricted to able bodied persons between 20-65 years of age. Please note that persons who are less than 20 years of age or older than 65 years of age, persons with a visual or hearing impairment, persons with a disability or those travelling with infant(s) cannot occupy these seats. If you book a restricted Emergency seat and do not meet the requirements under Civil Aviation Authority regulations at your time of travel, you will be re-seated and a refund for the cost of pre-reserving your seat will not be issued if applicable.


In order to expedite check-in, passengers must have all the necessary travel documentation ready for presentation. All passengers must be present at time of check-in. Passengers should ensure they provide themselves sufficient time for check-in and security formalities. Those passengers travelling with infants and passengers requiring special assistance are advised to check-in extra early. Seats will be assigned on a first-come, first-served basis unless you have pre-assigned your seat*. Please note that the airline reserves the right to deny boarding to passengers arriving less than 60 minutes prior to the scheduled departure time. The check-in counter opens 4 hours prior to departure.
*Pre-assigned seats cannot be guaranteed, the airline may assign them to other passengers at their discretion.

Special requests

Please advise us, at the time of booking, of any special flights requirements that you may have. We will do our utmost to accommodate your requests; however, we cannot guarantee your request and they do not make up any part of our contractual obligation. For those booking on our website you can make these requests at the time of booking. Should you need to make further requests or change a request you should get in touch with our customer service team, the contact details are on our home page.

Travel documents

It is the passenger’s responsibility to obtain all relevant valid travel documentation (including travel visas). We recommend a minimum of six months validity in your passport beyond the end of your trip. The airline is not responsible for missed flights due to lack of or improper documentation. No refund will be issued to passengers travelling with insufficient travel documentation. The airline reserves the right to cancel a passenger booking without refund if he/she has been denied entry into a country. Any passenger(s) who choose not to travel because one of their travelling companions has been denied entry or hold insufficient documentation will have their booking cancelled and are not entitled to a refund. If travelling to the US, via the US or even over the US, passengers must apply in advance for an Electronic Systems Travel Authorisation (ESTA), details can be found on our Extras page of our website..

Prohibited conduct & sanctions

The Airline will seek recovery of any and all costs resulting from the prohibited conduct of a passenger and will seek compensation from any passenger who through a deliberate act would delay a flight. A further sanction banning a passenger from future travel with the airline may also be imposed on any or all passenger(s) who willfully disrupt the normal operation of a flight.

Interpretation of contract

This contract, regardless of where it is performed, shall be interpreted in accordance with the laws with the laws of England and international conventions and agreements contained herein. No agent, servant or representative of the airline has authority to alter, modify or waive any provisions of these Terms and Conditions.


Flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 3784. ATOL protection extends primarily to customers who book and pay in the UK.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
 We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: .
Please visit for more information.

Specific cancellation and date change terms

Caribbean Airlines

  • Cancellation before ticket is issued £50.00
  • Cancellation after ticket is issued £290.00
  • Changes before ticket is issued £30.00
  • Changes after ticket is issued Outbound £115.00/ Inbound £140.00 subject to availability.
  • Changes in the Caribbean £140.00 subject to availability.

Virgin Atlantic

  • Cancellation before ticket is issued £50.00
  • Cancellation after ticket is issued £295.00
  • Changes before ticket is issued £30.00
  • Changes after ticket is issued £130.00 subject to availability.
  • Changes inbound once departed £150.00 subject to availability.

Virgin Atlantic Special Fares

  • Cancellation before ticket is issued £50.00
  • Cancellation after ticket is issued, no refund.
  • Changes before ticket is issued £30.00
  • Changes after ticket is issued £180.00 subject to availability.
  • Changes inbound once departed £175.00 subject to availability.

These terms and conditions are replicated on the final receipt sent with your electronic ticket.
All cancellations and changes must take place no later than 24 hours prior to flight departure, cancellations must be received in writing during office hours.
No Show No refunds, if you show up late for your flight you will lose both the flight and your money.