Useful Cancún travel information
Language - Spanish is the official language.
Currency - Mexican peso (MXN; symbol Mex$)
Notes are in 20, 50, 100, 200, 500 and 1,000 pesos
Coins are in denominations of 1,2, 5, 10 and 20 pesos
US Dollars are widely accepted throughout Cancún.
Emergencies – Dial 066 for All Emergencies
Dial 060 for direct Police emergencies
Dial 068 for direct Fire emergencies
Dial 065 for direct medical emergencies
Local Customs – Generally, Cancún has a casual dress policy where swimsuits and sandals are the norm. Some areas however, may require guests to cover up, especially at certain resorts and restaurants at dinner time.
Tipping - A tip may generally vary between 15% - 20%.
Voltage - Mexico's electricity system is the same as that of the USA: 120 V; 60 Hz.
Time Difference - GMT -5 hours
Country dialling code is +52
Departure tax - See our flight pages for details of the departure tax payable.
Security in Cancún - Mexico has a complex reputation when it comes to crime and their affiliation with the organised drug cartels - none of which is likely to intersect with tourist activities or destinations. The Mexican government makes a solid effort to protect its major tourist destinations – thus, while crime does occur as in any city, it is certainly not a prevalent aspect of Cancún culture and society.
Other Risks - Check the vaccines and medicines list and visit your doctor (ideally, 4-6 weeks) before your trip to get vaccines or medicines you may need.
Travellers are also advised to bring prescription medicines sufficient for their length of stay. Medications do not have the same names in Mexico as in the US, or other parts of the world. It’s a good idea to look up the Spanish names of medicines you may need.
If you are allergic to medications, it is a great idea to carry a list of the medications you can and, more importantly, CANNOT take. If you suddenly become ill and have to be taken to the hospital, the doctors will need to know if you have any medical allergies.