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33 years of happy customers

Club Caribbee is one of the UK’s largest and longest running travel specialists for the Caribbean. We are very proud to boast a repeat clientele of 80%, many of whom have used us for a long time and have seen us grow over the years. 

We pride ourselves on achieving high standards of service in a continually challenging industry. The feedback that we receive confirms that our customers are very happy with us, in fact many of them take the time to email or write in and tell us how they found our service. Here are some of the kind comments that we have received. If you have used our services and want to share your experience send us your feedback – we’d love to hear from you too.  

We have been customers of your company (Travel Shop) for many years, when we decide on a destination, we make one phone call, and everything is done and fixed and as far as I am concerned the Travel Shop is the only one for us.

Oct 12

Mrs K Piper, Southampton

I have been using Travel Shop for my Caribbean travel needs for what must be two decades! In that time, they have offered a competitive, responsive and highly attentive service. I have no hesitation in recommending them!

04 Oct 12.

Ravi. R, SW18

The Travel Shop has been my travel agents for nearly a quarter of a century, and whatever fraction of that time span I survive, I have no intention of taking my business elsewhere. I say that because of the confidence instilled in me every time I seek their services to which not only good value is attached, but so is courtesy, care and good consideration. I am thankful for the travel experiences I have had under arrangements set in place by the Travel Shop over many many years, and long may it continue

24 Sep 12.

Rabi Sukul, Balham

I have used The Travel Shop for the past 15 years to book flights to Trinidad. I have found the fares very competitive. The phone calls are answered promptly and no waiting around in queues listening to some obscure music. The staff are very knowledgeable, helpful and friendly. They go out of their way to find answers to questions asked. If they do not know the answers, they will phone back as soon as they do which is more or less, straight away.

I enjoy dealing with The Travel Shop. I have recommended many people to use this travel agency and will continue to do so. I particularly like speaking with two staff members, Shameena and Edith who, in my opinion, are second to none in customers skills. They are always patient with enquiries and don't rush you off the phone, when speaking with them.
I have booked with other travel agencies before finding The Travel Shop, and now that I have, I will use them throughout my travels.

Sep 12.

Judy Ali, Hemel Hempstead - Very pleased customer

I've been travelling with Travel Shop for the past ten years and I can honestly say that they are the most friendliest group of people that I have ever met whilst buying tickets to travel long-haul. Even the High Street Shops don't have their customer service and tenacity.

They make you feel very welcome as soon as you enter the shop and nothing is ever too much for them. They call you back if you leave a message and they ALL go the extra mile to help you, from management to the front-line staff. They give you the correct information that you request and if they don't know the answer, they will find it for you.

They deliver the best service ever and I will not go anywhere else when I'm booking to go Guyana and Dominica.

They are simply the best.

Last contact Feb14

Jacqueline. G, Mitcham, Surrey

For very many years I have been using The Travel Shop for my Caribbean travel. I can rely on them to find the right flight at the right price. Their profound knowledge of the travel business and care of their customers is what keeps me coming back to them and encourages me to recommend them to friends, associates and family members, all of whom have also become regular clients. Travel can be stressful and having a friendly, expert agent help you through it while saving money has got to be the best of all worlds.

Last contacted us Oct 14.

Marina Salandy-Brown, Trinidad

Travel Shop. You will receive Excellent professional and personalised service always Having used the travel shop for over 10 years regularly, I am extremely satisfied with the service they provide. Staff are very friendly and are always willing to assist/advice and find you airfares to suit your budget thereby giving the best deals available. I have recommended several friends and relatives to the travel shop and they are all completely satisfied like me we will not look for another agent when travelling to the Caribbean.

On a more personal note, having had to travel suddenly to the Caribbean due to a bereavement staff worked after hours to get the whole family to the Caribbean on the next day. I could not ask for more. 

The Travel Shop, Certainly one of the best travel agents I have ever used. All staff are friendly, warm.

Last contacted us Oct 14.

Rasheeda Ali-Selvaratnam, Southgate

Travel Shop have done a great job for me over the last 10 years. I'm typically in Trinidad once or twice a year, a quick call to travel shop is usually all it takes to get organised. Edith , knowing when I typically fly, will call me a few months before to make sure I can take advantage of any price specials. Tickets are dispatched promptly, and I never actually need to go to the shop.

Member since 1995. 

Chris Ellis, Chiswick

Being a busy working mum means I never have enough time to organise holidays and flights.  The team at The Travel Shop are wonderful – thoughtful, considerate, remember every detail  about our requirements and are always happy to help.

Member since Dec 07.

Gina Miller, Chelsea

For the past 18 years I have used The Travel Shop and have continued coming back to them because they are reliable & honest, the staff always go out their way to ensure I get the best deal.

Last contacted us Jan 14.

Karen Pascal-Calbio, Kent

The travel Shop is superb for organising your travel needs. The staff go all out to make sure you're satisfied and show great attention to detail. They really are the best.

Last contacted us Aug 14.

Acky, Croydon

I just wanted to let you know that my family and I think you and your staff have always been so patient, friendly and informative when it comes to planning any of our trips, I would always come to the Travel shop, I have used different Travel agencies in the past, and now, you are always the very first and last person I go to, because I have become used to good and friendly service not to mention this is my first experience with a travel agent with whom I have not once seen an error in ticketing or reservations an amazing record. 

I feel confident enough to recommend you to my friends and family and they too have expressed similar experiences with your service and staff, my mother preaches your name even in the countries she visits, I some time get the impression she believes you’re her personal Travel agent “tell them I sent you…” she would always say, and that is just testament to how personal you seem to make each person who come to you feel, your prices always seem competitive and so they recommend their friends and family too.

Our vacations has absolutely been fantastic ones and I cannot say enough good things about your knowledge, professionalism and help, I am running out of accolades though, so I'll wrap it up with a simple thank you for the wonderful work you continually do, I hope you continue for many years to come, I think this is what is meant by “satisfaction guaranteed”.

Last contacted us Sep 14.

Ricardo Thomas, NW London

Since 2002, my family and I have continuously used the services of the Travel Shop for our travel arrangements, to the US, South America and the Caribbean. Having used the services of established travel agents prior to 2002, it was great finding a family business like the Travel Shop, getting to know Robert, Edith, Nadeen and the other team members, who are all professional, courteous and friendly in their approach with customers. In particular, they ensured the best deals possible were offered. Their newsletter proved informative, keeping customers updated of travel information and deals. When travelling with my 83 year old aunt, it was great not to have to worry about getting around airports, everything was done to perfection and stress free. Great team, more like family!!

Last contacted us Apr 14.

Caroline Hunte, SE London

I must say that it is always a pleasure dealing with you when booking tickets, I have found you to be very professional and efficient. I will continue with your service and will be contacting you in the near future about 12 tickets to Trinidad/Tobago in August.

Last contacted us Jan 14.

A. Tenny, London

Since my introduction to The Travel Shop through a mutual colleague, I must say that I have always received excellent service.

I value all assistance given by all members of your staff and I will continue to book flights in the future through the Travel Shop for my family and myself and for any one requesting the services of a good Travel Agency.

Member since Dec 11.

N.Lal, Trinidad & Tobago High Commission

I have been using the Travel Shop for a numbers of years for my trips to Guyana and more recently to the US. This is because of the excellent service provided to make booking and travelling as hassle free as possible. The staff are all friendly and offer valuable advice on best fares and dates. My favourite person to speak to is Edith, the service I receive is priceless. All of my family use the Travel Shop for their travels and I would continue to recommend them.

Last contacted us Jan 14.

Akiba Nkofi, London

Service with a very BIG Smile ALWAYS!

Thank you Edith and Shamena for all your hard work and help with booking our travel arrangements, on several occasions. We appreciate your excellent service and cannot complement you enough on your helpful and delightful manner. The Travel Shop is very fortunate to have you both who are friendly and customer oriented on their staff.

We always look forward to doing business with The Travel Shop and have had no hesitation in recommending you to our friends and family. Thank you so very much for all your help.

Sep 12.

Alicia & Wesley, Suffolk, UK

I’ve been using Travel Shop for 20 + years; me, my family & business associates & are very happy with the service provided, particularly in the rapidly moving online booking environment. There is no substitute for the personal and individual touch that TTS provides. Priceless.

Last contacted us Nov 14.

Kads Khan, Guyana

great service

Member since 2005

Mrs Cynthia Llubin-Hewitt, SE London

I highly recommend The Travel Shop to one and all, the staff are very friendly, helpful and patient, they are very good at coming up with solutions to travel queries, I am very happy to put my travel affairs in their hands.

Last contacted us Jan 13.

June Archer, N London

Have been booking holiday tickets with travel shop for the past four years. They are Customer friendly, very reliable and offers the best deals for a holiday. Will highly recommend to other customers.

24 Sep 12.

Nadine Kalloo, Bath

I have been using Travel Shop for 6 years plus. I find the staff very helpful and great fares, also recommend them to my colleagues.

Last contacted us Mar 13.

S Sahib, Southampton

I have been booking flights with the travel shop of Tooting for over 10 years. I am extremely satisfied with the level of service I have received over the years. Their prices are competitive and the staff are very helpful.

I would highly recommend the Travel Shop as they are a very professional and coordinated team.

Last contacted us Mar 14.

 

Mr Yadz Bishun, E17

The Travel Shop was recommended to me and they have not let me down. The service I continue to receive has been consistent, professional and always courteous. 

As I lack flexibility with dates for my trips usually I find the extra effort made by staff (Nadeene) have been above and beyond any expectations I could have for a travel agent and I have recommended clients to them based on the fantastic service. Thanks a million!

Last contacted us Sep 14.

Mr Jaime Gomes, SE16

As usual it was a pleasure booking our flight with The Travel Shop. We had a great time in Guyana. Thank you very much for sorting out everything for us, we will not hesitate in using the Travel Shop again.

Sep 12

Ms Myrna Miller, London

She is always prepared to go the extra mile and has on short notice sorted out the best deal for me on many an occasion. I would fully recommend the Travel Shop to all.

Lst contacted us Sep 14.

Natash Ramsundar

I have used The Travel Shop and have continued coming back to them because they are reliable & honest the staff always go out their way to ensure i get the best deal.

Member since 05.

Karen Pascal

The Travel Shop, Certainly one of the best travel agents I have ever used, all staff are friendly, warm.

Last contacted us Oct 14.

Rasheeda

Their profound knowledge of the travel business and care of their customers is what keeps me coming back to them and encourages me to recommend them to friends, associates and family members, all of whom have also become regular clients. Travel can be stressful and having a friendly, expert agent help you through it while saving money has got to be the best of all worlds. 

Last contacted us Oct 14.

Marina Salandy-Brown

Whenever I am asked by family friends or colleagues whether I know of any good fares to the Caribbean, I always without hesitation recommend the Travel Shop. 

Member since 05.

Pearlita Brown

I have been using the travel shop for over 10 years now. I have always recieved a good service with them and the best priced ticket for my destination.
I would like to thank Nadeen who booked a one way ticket for me from Montego Bay 3 weeks ago. It was an unbelievable price for premium economy and was booked on the same day which was a surprise for me and my husband. He had a wonderful flight as it was his first time travelling and everything went well as Nadeen assured me it would.
Also thanks to Edith and Shameena you guys are always so helpful.
I would recommend The Travel Shop to anyone travelling. Good customer service.
Thanks guys
Laura from North West London.
27 October 14

Laura Lewis

Thanks a million to all at Travel Shop, my family and I are always impressed with the quality of service that is provided by the team. There is always a seamless personalised service even after 20 years.

09 Oct 14

Joyce Huie

The phone calls are answered promptly and no waiting around in queues listening to some obscure music.The staff are very knowledgeable, helpful and friendly.They go out of their way to find answers to questions asked.

Last contacted us Oct 14.

Judy Ali

I have been using the travel shop now since 2013, when my relative died in Trinidad I was looking for a reasonable flight and was introduced to The Travel shop by a friend. I was hesitant at first to start with, however when I started speaking to the staff and I heard the way they handle the customers I was very impressed. Everyone I spoke to was patience and very, very helpful. I told another friend who was also travelling with me about The Travel Shop and she also used them. I have used other Caribbean travel agencies in the past and was disappointed in the prices and services I am glad I found The Travel Shop. I think what is very important is the service people receive and with the Travel Shop I got a very good service especially from a young lady whose name is Nadine.

Ticket prices, I think the prices are very competitive. I always shop around and find I come right back to the Travel Shop like I did very recently in November when I booked my news years flight for 2014. I will always recommend the Travel Shop to anyone.

18 Nov 14

Susanne Mackie Hill

Having introduced to Caribbee approx three years ago, I have always found the staff very friendly helpful and professional, it would not be right to single out any individual to me they all have been excellent. I have introduced a number of persons to Caribbee and to date they have used the service and very satisfied. Keep up the good work guys.

22 Nov 14

K Marajh

 

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