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General

Q: Why choose Club Caribbee?

We are a well established, financially sound Caribbean specialist and our client testimonials across this site are testament to the quality service our team have been delivering for many years.

Our staff are all very experienced, friendly and go the extra mile. Our fares are extremely competitive and in some cases we even guarantee the lowest rates. Click here to view our price guarantee.

We also offer low cost flights, insurance, taxis, car hire, and airport parking through our travel partners and other local benefits if you join Club Caribbee.

Q: Do I need a visa?

That depends on where you are going and what passport you are travelling on.

The information given here pertains only to UK Passport holders:

To most parts of the English speaking Caribbean you don’t need a visa providing you have a return ticket, sufficient funds for your stay and at least six months unexpired on your passport on departure.

If you are travelling to the US, you don’t need a visa, but you must have an ESTA, for definition see next question and answer.

If you are travelling to Canada, you don’t need a visa.

Q: What is an ESTA?

ESTA stands for Electronic Systems Travel Authorisation. If you are going to the US you will need to get one. You can only get them online by applying at https://esta.cbp.dhs.gov if you are travelling with us and would like us to make this application for you we can, see our extra services for more details.

Flights

Q: Can I take extra luggage?

Yes you can but there are charges and different carriers will charge differing amounts.

BA: £55 online or £65 at the airport for another bag at 23Kg and £140 for a third piece.
Virgin: £55 online or £65 at the airport for another bag at 23Kg and £140 for a third piece.
Caribbean Airlines: US$ 150.00 or UK sterling equivalent at the airport for another bag at 23Kg.

Q: What's my baggage allowance?*

Economy Class
Most airlines have a free baggage allowance of one piece at 23Kg per passenger and one piece of hand luggage weighing approximately 6Kg (23cm x 41cm x 51cm) or (9x16x20 inches).

Premium Classes 
Different airlines will have different allowances, but you can expect that usually the allowance will be more.

Exceptions
Caribbean Airlines offer two pieces at 23Kg per piece checked baggage and one piece of hand luggage on their international services.

*Baggage allowances and charges can change at any time so it is best to check with the airline directly for the latest rates.

Q: What is the maximum size of my checked in baggage?

Most airlines conform to the following standard; length + width + height must not be over 62 inches or 1.57 meters. (Remember to add, not multiply the dimensions)

Q: Do I have to pay departure tax when I leave the Caribbean?

For some places you do - here’s a list;

Antigua USD28.00 / EC70.00
St Lucia EC54.00
Georgetown GYD4500.00
Kingston Included in fare (BA)
Montego Bay Included in fare (Virgin)
Barbados Included in fare
Grenada Included in fare
Tobago Included in fare (Virgin/BA)

The departure taxes shown above are paid at the airport upon departure if they are not included in the fare. Please note that departure taxes can increase at any time and any price increases since the time of the ticket parchase would be collected on departure.

Q: Can I request a seat, meal or special service?

Yes you can, this is available both online and in the office, just ask.

Please note BA do not allow us to pre-allocate seats, however you can do this yourself by paying a fee of £30 each way to BA direct via online or phone, or 24 hours before departure, or online for free.

Q: Can I take my duty free via a transit point?

No, if you go through any security check point, security will confiscate any liquid over 100ml, transiting passengers normally have to go through security and hence any duty free liquids (usually alcohol and perfumes) will be taken away.

Exceptions
Passengers on Caribbean Airlines checked through from Gatwick to and from Guyana and transiting Port of Spain are allowed to take their duty free purchases onto their connecting flight. You must have both boarding passes issued to you when checking in and your baggage tagged all the way through to your destination.The items must be in a sealed bag.

Bookings

Q: How can I book?

Club Caribbee offer a variety of ways to book. We have an online booking facility, and also offer bookings over the phone or face to face in our South West London office.

Q: What payment methods do you accept?

Payment can be made by debit or credit card. We accept Mastercard*, Visa*, American Express*, Delta and Switch.

(*Payments by debit card are free but please note that a handling fee of 2% will be charged on payments by credit card)

Q: Are my credit card and personal details secure?

Yes, our site is secure. The details you enter are encrypted so they can't be read as they are sent over the internet. They are then stored on a secure server.

Q: Are my monies safe?

Client monies are safe; they are covered by the Civil Aviation’s ATOL protection scheme which protects the client if we cease trading. We are also ABTA members who are required as a condition of membership to operate at the very highest standard and be accountable to our clients. More information is available on the ATOL and ABTA website.

Q: What documents will you send me and when?

You will receive a confirmation of what you have booked upon payment of your deposit; this can be emailed or given to you if the transaction takes place in the office.

After payment of balance
Upon payment of the balance we will endeavor to send your electronic tickets, accommodation vouchers and transfer vouchers immediately, however if we have to wait on documentation from a third party, this may take longer. Please note that all payment reminders, flight information and accommodation vouchers may be sent by email so you need to ensure that your email address is kept up to date.

Accommodation

Q: Can you give me an explanation of your different accommodation options?

There is a myriad of accommodation options, the first thing to decide is whether you want all inclusive or not. If not then do you want any meal options such as breakfast, or no meals at all. Then you need to consider the category of accommodation whether a resort or an intimate boutique hotel, bearing in mind smaller properties may be limited in the type of services they offer. The star rating will give you an idea of the quality you can expect but this can vary from country to country, then finally the type of room you require, whether a family room or the honeymoon suite.

Q: How do I make a special request on a booking?

You can make a special request by calling us after your booking has been confirmed. We will then pass your request onto your chosen accommodation.

Q: How do I know my hotel booking is confirmed?

Most bookings are confirmed straight away, however some may take a little longer, we will endeavour to confirm these within 24 hours (Mon-Fri) or 48 hours on weekends. We will also send you an email confirming the details of your booking request. You will receive a sales receipt when your booking request has been confirmed.

Once you have sent us a request form and/or phoned us with your booking request, we will endeavour to confirm your booking within 24 hours (Mon-Fri) or 48 hours on weekends. We will also send you an email confirming the details of your booking request. You will receive a sales receipt when your booking request has been confirmed.

Q: How do I make a group booking?

For group bookings please call 0208 682 7222.

Q: What are the specific terms of the contract with the accommodation provider?

The contract and the standard terms of each accommodation vary considerably with regard to the payment of extras such as local taxes etc. If in doubt customers should please refer to the accommodation details on the website, your sales receipt and your accommodation voucher.

Changes

Q: If there is a mistake on my confirmation documents what should I do?

If the error is an incorrect name or party detail this can be fixed by letting us know immediately, this may incur a fee. You can contact us by email or call us on 0208 682 7222.

If it is another type of mistake then cemail us remembering to quote your booking reference number, and a contact phone number in case of any queries.

Q: If I need to change my booking what do I do?

You can make minor amendments to your booking by telephoning us on 0208 682 7222

Please ensure you have entered the names of all your party, your emergency telephone number and your estimated time of arrival and flight details (if arriving by air) which are needed by our accommodation suppliers. Please note a charge may be made for making certain types of booking changes such as date changes.

Q: What if I change my email address or other contact details?

If you change email address or other contact details then please email us with the new details remembering to quote your booking reference number, and a contact phone number in case of any queries.

It is your responsibility to ensure that you keep us informed of any changes in your contact details so that you can download your accommodation voucher and arrival instructions from your customer email.

Cancellations

Q: How do I cancel my booking?

You can cancel your booking by emailing us at cancel@clubcaribbee.co.uk. Your cancellation will be effective from the date your cancellation is received and acknowledged in writing from Club Caribbee. Cancellation charges may apply.

To view the relevant terms and conditions for your booking please view the links in the Policies section in the footer at the bottom of this web page. 

Prices

Q: Are prices shown per room or per person?

The prices shown are per room per night for the specific party size you have selected. In some cases there are extra per person charges if you wish to add an extra person to your accommodation over its normal occupancy size. This has to be specially arranged with us in advance.

Q: What child discounts are available?

Many of our accommodations are ideal for families and the accommodation details will show whether there are cots available and whether these can be pre booked. Some offer great children's facilities such as kids clubs and details are provided in the accommodation information.

Q: Are there any additional charges?

You may be charged for any extras you book and pay for locally. These could include security deposits payable locally on arrival, cleaning and linen charges, use of air conditioning, telephone calls, use of the mini bar, room service, spa facilities, laundry, extra nights, children's clubs etc.

On holiday

Q: What happens to my accommodation booking if my flight is delayed?

If your arrival date at your accommodation is delayed for any reason, you must advise the accommodation directly prior to your arrival date, or your entire booking will be cancelled, and cancellation charges will be applied. Full details of the accommodation details will be provided to you by e-mail.

Q: What are the typical check in and check out times for my accommodation?

Normal check in/out times vary by property but as a rule, please use this guide.

Check in: 3pm
Check out: 11am

Accommodation may be kept on later, subject to special arrangement with the property direct, for an extra charge.

Q: Is there someone I can contact if I have a problem when I am in resort?

Yes. Your accommodation voucher will show the contact telephone number for our local accommodation provider or representative. We recommend that you take out holiday insurance and we have competitive annual and single trip policies available for purchase here.

Q: Are there any restrictions on clothing?

Yes, it really depends on where you are, beach bars will accept you in beachwear. Shorts and T shirts are acceptable around town. However in the better restaurants they expect shirts and trousers, some even jackets!

Combat clothing is not allowed in some Caribbean destinations as this is tantamount to impersonation of a police officer or military personnel.